eBay and PayPal are now separate companies, which means we are no longer part of the same group of companies. But you can be confident this won’t change our commitment to our customers. We're more excited than ever to bring you a seamless, enjoyable experience.
You can keep using PayPal on eBay just like you do today – that won’t change. And you can still enjoy PayPal Purchase Protection programs.
We’ll also continue to share some customer information between eBay and PayPal to provide you the same level of customer support and fraud detection.
We’ve updated our user agreements and privacy policies to describe how we’ll protect and share your information. For example, eBay and PayPal will work together to:
- Detect potential fraud and protect your account
- Provide you customer support
- Process payments, and offer shipping and related services
You can read our full terms for all the details.
|eBay User Agreement||PayPal User Agreement|
Frequently asked questions
Why have PayPal and eBay become separate companies? Weren’t they already separate?
Previously, PayPal and eBay were related as members of the eBay Inc. corporate family of companies. Within this corporate structure, PayPal already was operating as a separate, stand-alone company. Now, eBay and PayPal are no longer part of the same group of companies. Separation makes it easier for both PayPal and eBay to grow their own businesses and provides each company with new market and partnership opportunities that would have been more difficult to pursue while part of the combined corporate family.
What does the separation of PayPal and eBay mean to me?
We’re committed to maintaining a quality relationship with our customers. We’ve made updates to the PayPal User Agreement to keep the same customer experience in place. eBay will continue to work with PayPal for payments, refunds and holds. This is in line with how PayPal and eBay have worked together in the past.
When did the PayPal updates take effect?
Why does PayPal share customer data with third parties?
In what instances will my personal information be shared between PayPal and eBay?